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Sally-Marie McBain

Client Liaison Officer

Hi, my name is Sally-Marie McBain.  I am the Client Liaison Officer specialising in Participant Engagement, Compliance and Complaints. My main role is to liaise with participants and their families that use our services for disability support.  I endeavour to maintain an atmosphere of equilibrium for our valued clients and their families, by managing, and continually updating information that is relevant for the health and wellbeing of our participants.  This in turn, allows all employees of Inclusive Support Service to be able to care for your loved one with a high level of competence, knowledge, care and integrity.  I also specialise in participant complaint management, ensuring all parties reach an understanding and resolve of any issue/s that may arise while yourself or your loved one is under our care.

I joined Inclusive Support Service in March 2017, firstly as a Disability Support Worker, enjoying the role immensely, getting to know each valued participant individually, and their evolving needs within the structure of our growing organisation.  Secondly, as a Team Leader, this role allowed me to encompass team compliance in house settings, promoting team effort and diligence, to ensure a high level of care for our valued participants.  Understanding, implicitly, the need for both team work and participant care to the highest degree, both mental and physical wellbeing of each individual. I am now enjoying my current role as Client Liaison Officer within the company.

I currently hold the following qualifications:

ž National Certificate in fitness (Exercise Consultant) Level 3

ž Certificate in Fitness (Personal Training) Level 4

ž Certificate in Health Care Level 4 with strands in assistance or advocacy

ž NURS4001 Anatomy and Physiology

ž PUBH4002 Community Health

ž Certificate 3 in Individual Support (Disability)

ž Diploma of Community Services

These qualifications have enabled me to make informed decisions to bring positive outcomes for our participants.  As the need arises, I will keep adding to these qualifications to remain up to date with Company Policy requirements. 

Please feel free to make contact with me during working hours if there are any issues you would like to discuss about your loved one.  I am here to support and enlighten.

I believe Inclusive Support Service is an amazing environment for those seeking Disability Support of a high degree.  The Company is based on genuine caring, striving to support yourself and your loved one/s for top-notch health, care and wellbeing overall.

Yours Truly