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Sally-Marie McBain

Hi, my name is Sally-Marie McBain.  I am a Client Liaison Officer specialising in Compliance and Complaints. My main role is to liaise with families of clients that are using our services for disability support.  I endeavour to maintain an atmosphere of equilibrium for our valued clients and their families, by managing, and continually updating information that is relevant for the health and wellbeing of our clients.  This in turn, allows all employees of Inclusive Support Service to be able to care for your loved one with a high level of competence, knowledge, care and integrity.  I also specialise in complaint management.  I ensure all parties reach an understanding and resolve of any issue/s that may arise while your loved one/our client, is under our care.

I, joined Inclusive Support Service in March 2017, firstly as a Disability Support Worker, enjoying the role immensely, getting to know each valued client individually, and their evolving needs within the structure of our growing organisation.  Secondly, as a Team Leader, this role allowed me to encompass team compliance in house settings, promoting team effort and diligence, to ensure a high level of care for our valued client/s.  Understanding, implicitly, the need for both team work and client care of the highest degree, both mental and physical wellbeing of each individual client, I am now enjoying my current role as Client Liaison officer within the company.

I currently hold the following qualifications:

ž National Certificate in fitness (Exercise Consultant) Level 3

ž Certificate in Fitness (Personal Training) Level 4

ž Certificate in Health Care Level 4 with strands in assistance or advocacy

ž NURS4001 Anatomy and Physiology

ž PUBH4002 Community Health

ž Certificate 3 in Individual Support (Disability)

ž Diploma of Community Services

These qualifications enable me to make informed decisions to bring positive outcomes for both client and client loved ones.  And as the need arises, I will keep adding to these qualifications to remain up to date with Company Policy requirements. 

Please feel free to make contact with me during working hours if there are any issues you would like to discuss about your loved one.  I am here to support and enlighten.

I believe Inclusive support Service is an amazing environment for those seeking Disability Support of a high degree.  The Company is based on genuine caring, striving to support your loved one/s for top-notch health and wellbeing overall.

Yours Truly

Sally-Marie